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FAQ

Contact us if you can’t find answers below
How does the payment work

We use Direct Bank Transfer. We will contact you once we receive your order and payment online.

How do I pay online?

You can direct transfer to our bank:
Beneficiary name: Amazine Pte Ltd
Address: 8 Ubi Road #07-16 Zervex Singapore 408538

Bank acc no. 529832933001
Beneficiary bank : OCBC Bank
Bank/branch: Marina Bay Financial Centre
Bank Add: 65 Chulia Street, S 049513
Bank code.: 7339

Do you provide delivery service?

a. Free delivery for order above $300
b. Yes. Please contact us so we can advice accordingly.

Self-collect option

Please collect at:
8 Ubi Road 2
#07-16 Zervex
Singapore 408538
Tel:6909 7276

We are open from 930am – 630pm on weekdays
Closed on Saturdays, Sundays and public holidays

How do I send you the pictures/photos?
  1. After payment made, you will be directed to a page with a link to upload all your photos. Please ZIP all your files into one compressed file.
  2. Or, you can ZIP all your files and go to: wetransfer.com  to upload them. Key in our email address ask@www.amazine.sg and we will receive your link for downloading.
How do I know if my pictures are good enough to print?

Don’t worry. We will check all your pictures/photos/images before we print to ensure a good print quality. We will contact you if there is any issue.

What types of paper do you have?
  1. HP Satin Photo Paper 235gsm – portrait/photography/exhibition/architecture/interior deco
  2. HP Glossy Photo Paper 235gsm – portrait/photography/exhibition/architecture/interior deco
  3. Canson Arches Velin Museum Rag 310gsm – fine art/ portrait/photography/exhibition/
  4. Canson Rag Photographie 315gsm – fine art/ portrait/photography/exhibition/
  5. Canson Infinity PhotoArt Pro Canvas 395gsm – fine art/ portrait/photography/exhibition/
  6. Uncoated Paper 80gsm – architecture plan/sketch drawing
  7. Matt Coated Paper 170gsm – vector graphic/infographic/flat colour
  8. Satin Paper 190gsm – vector graphic/infographic/poster/architecture/interior deco
  9. Vera Fine Matt Coated 230gsm – vector graphic/infographic/flat colour
How do I choose the type of paper for my print?
  • If you are printing for short term use and colours are not a concern, use 80gsm Uncoated paper. For example, construction plan drawing, sketch draft, use and discard.
  • If your artwork is mostly graphics or vectors, choose 170gsm Matt Coated Paper or Vera Fine Matt Coated 230gsm. For example, infographic, graphic design posters.
  • If your artwork is mostly realistic photograph like family, buildings, scenery, wedding, travels or exhibition, use HP Satin/Glossy Photo Paper.
  • If you prefer age-resistant and has a unique texture paper, choose CANSON Fine Art Paper/Canvas. Ideal for photography exhibition, interior decoration, portrait, scenery and travel.
Are your paper waterproofs?

No. Our papers are meant for indoor display only.

Maintenance of our papers
  1. For canvas, as the print surface is sensitive and prone to scratches, do not use cloth to wipe over. Preferably light dusting or use a blower. Stay away from direct sunlight exposures or placed under air conditioner.
  2. For framed artwork, use clean slight damp cloth to wipe over glass cover. Stay away from direct exposure of sunlight or place under air conditioner.
How do to place an order?

Go to Personal on menu bar at the top and select the type of products you like to order. Follow instructions on screen. Once order is confirmed, you will receive a reply via telephone or email from us. If you require further assistance, feel free to contact us at 6909 7276 or email ask@www.amazine.sg.

How long does it take?
  1. For Mosaic Pixel/Mosaic Square, design process will normally take 3-7 working days. It might take longer when more design revisions are needed.
  2. For framing and canvas stretching, it will take another 5-7 working days.
  3. For printing only, it will take 1-3 days.
  4. Timelines maybe affected and are subjected to the job orders we have upon your ordering.
I have more specific request but I can’t find on your website

Drop us an email at ask@www.amazine.sg (add link) or call us at +65 6909 7276 and we are most happy to help.